Tenants FAQ’s
You can view one of our properties at a scheduled open for inspection or contact one of our leasing agents to arrange a private inspection.
If you are interested in applying for a rental property that is currently listed with Raine & Horne Wetherill Park, we have made the application process simple and convenient for you. Through our agency, you can easily submit your application online, saving you time and effort.
Simply visit our website and navigate to the rental property listing you are interested in. From there, you will find a straightforward application form that allows you to provide all the necessary details and supporting documents.
Our team is dedicated to processing applications promptly and efficiently, ensuring a smooth and efficient rental application experience. By choosing Raine & Horne Wetherill Park for your rental needs, you are putting yourself in the best position to secure your desired rental property.
Direct Connect can help you connect your Electricity, Gas and Water, and arrange your Internet, Phone, Pay TV, Insurance, Cleaning, Removalists and Truck Hire. Simply click here and complete the form and one of their moving experts will call you to discuss your moving needs.
A residential tenancy agreement is a legal contract between a tenant and a landlord or agent. The agreement outlines the amount of rent to be paid, payment frequency, the duration of the tenancy, the amount of money required as refundable security bond, as well as other conditions and rules. It is a legally binding contract so it is important that you spend time reviewing the agreement before you sign it.
If you are a current Raine&Horne Wetherill Park tenant and have not had a pet approved at your property, you must submit your request in writing to your Property Manager. You will need to advise what type of pet, breed, age and other relevant information prior to obtaining the pet. Your property manager will then need to obtain permission from the landlord. For a new rental application seeking to have a pet onsite, permission from the landlord will also need to be obtained and forms part of the application process.
If you are going to be late with your payment please contact your Raine&Horne Wetherill Park Property Manager immediately. We understand the unexpected does occur, communicating ahead of time with your property manager will give them more ability to assist you if this does occur. If you have not paid the full rent amount due on a particular day as agreed under the terms of the tenancy agreement, and that amount has remained unpaid for a period of 14 days or more ( may vary dependant on which state or territory you reside in ) you may be issued with a termination notice. Repeated late payment may affect your rental history.
If you lose the keys to your home or they are stolen, please let your Raine&Horne Wetherill Park Property Manager know immediately. Your Property Manager will make suitable arrangements for locks to be replaced using the office Locksmith. You will be liable for the replacement costs. Also, if you change any of the locks in the premises, it is your responsibility to provide a copy to the agent and also return these keys when vacating the property.
It is company policy that all repairs are lodged in writing. You can lodge written repair requests by submitting a maintenance request form or by sending an email direct to your Raine&Horne Wetherill Park Property Manager.
No, you do not need to be home, if you are not home at the allocated inspection time we will use our office set of keys to access the property. As part of our service to your landlord, the property will be inspected. You will receive notice in writing from your Raine&Horne Wetherill Park Property Manager prior to any inspection taking place. Your Property Manager will assess the condition of the property to ensure everything is in order and there are no safety issues at the property. It is also an ideal time for us to check on any maintenance repairs that may be required so if you have anything you would like to bring to our attention please advise the property manager during or before the inspection.
- Any outstanding rent is paid promptly.
- The property is cleaned and in good order as per the original Entry Condition report you were given at the commencement of your tenancy prior to returning keys.
- Any monies outstanding are paid in full eg: water, any damages, compensation amounts and break lease fees
- All keys and remote controls etc have been returned within the time frame specified.
Once the above criteria have been met we can then refund your bond to you.
As a valued tenant of Raine & Horne Wetherill Park, we want to make your vacating process as seamless as possible. If you are considering leaving your rental property, we understand that circumstances may change. It's important to be aware of the required notice periods.
Below, you will find a link to the NSW Fair Trading website, where you can access comprehensive information about moving and your responsibilities as a tenant. This resource will provide you with valuable insights and guidance to ensure a smooth transition. By familiarizing yourself with the necessary information, you can better understand your rights and obligations during the moving process. Please click the link below to access the NSW Fair Trading website.
Alternatively, you can reach out directly to your dedicated property managers:
We recommend reviewing this information to ensure a well-informed and successful move. If you have any further questions or require assistance, feel free to reach out to our team at Raine & Horne Wetherill Park. We are here to support you every step of the way.