- Home
- Maintenance Information
- Property Management Services
- Why Should You Choose Raine & Horne Green Square to Manage Your Investment Property?
- Submitting your Application
- Routine Inspections
- Maintenance Information
- Office of Fair Trading Information for Tenants
Maintenance Information
Urgent Repairs
- Urgent repairs are repairs deemed urgent that may cause further damage or injury to a person or property.
- A full list of what is deemed as urgent repair is listed below.
- A faulty water service,
- An appliance, fitting or fixture that uses water or is used to supply water, that is broken or not functioning properly, so that a substantial amount of water is wasted,
- A blocked or broken lavatory system,
- A serious roof leak,
- A gas leak,
- A dangerous electrical fault,
- Flooding or serious flood damage,
- Serious storm or fire damage,
- A failure or breakdown of the gas, electricity or water supply to the premises,
- A failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering,
- Any fault or damage that causes the premises to be unsafe or insecure.
- The standard repair process applies where possible. Verbal requests will be taken for urgent repairs only.
- For repairs during business hours tenants are asked to contact our office. For urgent repairs outside of business hours tenants can contact tradespeople direct.
- Tenants are asked to first contact our preferred tradespeople to conduct any urgent repair.
- Should our tradesperson be unable to conduct the repair, tenants are permitted to contact any other tradesperson that is qualified to facilitate the repair. Not exceeding a cost of $1,000.00)
- Invoices must be provided for all works to facilitate reimbursement.
- Invoices must list our agency name, details of the property and work undertaken.
- Should a tenant organise a repair and it is found not to be urgent, they will be responsible for payment of any associated invoice and call-out costs.
- All urgent repairs are attended to as a matter of priority.
Emergency After Hours Repairs
- Electrical Repairs: Adam Bushell (AB Electrical) - 0422 594 386
- Plumbing Repairs: Murray McLerie Plumbing Services – Murray 0411 071 571
- Locksmith: Bells Locksmith – 0415 967 038
Non-Urgent Repairs
- Please submit all non urgent repairs via our 24/7 Maintenance Portal: https://www.raineandhorne.com.au/greensquare/maintenance-request