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During your tenancy

During your Tenancy

Welcome to Your New Home

Now that you’ve settled into your new home, we want to ensure you’re well-informed about managing your tenancy with Raine & Horne Noosa Hinterland. This guide covers important aspects of your tenancy, including common issues and how to handle them.

Paying Your Rent

Under the Residential Tenancies Act 2010, tenants are required to pay rent on time. Failing to do so may result in rent arrears, which could jeopardize your tenancy.

Our agency utilizes the Ailo platform, an industry-leading technology designed to simplify rent payments and enhance your experience.

Payment Options with Ailo

With the Ailo app, you have multiple ways to make payments, including:

Credit card
Debit card
Direct debit from your bank account

You can choose to:

Set up an automatic rent payment schedule for peace of mind, or
Manually make each payment.

Importantly, there will always be a fee-free option to pay your rent.

Rent Arrears

Ailo will send you reminders via email and push notifications to help you stay on track:

The day before rent is due
The day rent is due
The day after rent is due
Every three days thereafter until payment is made

If your rent falls into arrears and you have not contacted your Property Manager, the following process will apply:

8+ days: A Notice to Remedy Breach (RTA Form 11) is issued.
17 days: A Termination Notice for non-payment of rent is issued.
21 days: Follow-up occurs in person at your home or workplace.
Expiry of Termination Notice: Eviction proceedings may begin via the Queensland Civil & Administrative Tribunal (QCAT).

To avoid this, we encourage open communication with your Property Manager if you are facing difficulties.

Routine Inspections

Your Property Manager will provide sufficient notice before an inspection and confirm the appointment with you. These inspections ensure the property is well-maintained and identify any necessary repairs or recommendations.

What to Expect During Inspections:

Photos: Routine inspections include photos of the property, both inside and outside.
Checklist:
- Inside:
  - Walls, light switches, doorways, and doors are clean and undamaged
  - Carpets are clean and stain-free
  - Windows and screens are clean and in good condition
  - Kitchen, including the oven and stove, is clean and free of burnt-on food
  - Bathroom, laundry, and tiling are clean and undamaged
- Outside (if applicable):
  - Lawns are freshly mowed and edged, and gardens are tidy
  - Rubbish and lawn clippings are removed
  - Carports, garages, and driveways are free of oil stains

Rent Reviews

Rent reviews are typically conducted before your Tenancy Agreement expires and are based on current market conditions.

Rent cannot increase during a fixed-term lease unless explicitly stated in the lease.
For rental increases, you will receive two months’ written notice, sent by email.

Lease Renewals

At the end of your initial lease, you may request a renewal. Lease renewal is subject to:

Timely rent payments
Maintaining the property in good condition
Landlord approval

If approved, your Property Manager will arrange a time for all parties to sign the new agreement.

Breaking Your Lease

If you need to vacate before the lease expires, notify your Property Manager in writing immediately. Refer to Special Term 50 in your Lease Agreement for details. Fees may apply for breaching your lease, which your Property Manager will outline.

Changes to Tenants

Tenants vacating must provide written notice.
Incoming tenants must complete and have their application approved before moving in.

Changing tenants may involve fees, and bond transfers are arranged directly between the outgoing and incoming tenants. Contact your Property Manager to ensure proper forms are signed.

Pets

Unless explicitly approved, pets are not permitted. Unauthorized pets may lead to breaches of your lease, requiring professional flea treatment at your expense. Always seek written approval before obtaining a pet.

Sub-Letting

Sub-letting is strictly prohibited without written approval. Prospective tenants or occupants must submit a formal application for consideration.

Water Charges

If your property is water-compliant, you will be responsible for all water usage charges. These charges will include a copy of the water provider’s account and can be paid through Ailo, ensuring proper allocation. Refer to your Lease Agreement for details.

Smoke Alarms

Smoke alarms must remain functional at all times for safety. Never tamper with or remove them. Notify your Property Manager immediately if an issue arises.

Lost or Misplaced Keys

During business hours: Contact our office to borrow a spare key, subject to availability.
After hours: Contact a locksmith at your own expense.

Noise and Disruption

Be mindful of noise levels to avoid disturbing your neighbors. Excessive noise, parties, or disruptions may lead to formal complaints, breaches, and potential eviction. Ensure your visitors also respect these rules.