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Reporting maintenance

Reporting Maintenance

Non-urgent General Repairs

If something in the premises requires maintenance, leaks or needs fixing you should advise your Property Manager as soon as possible via their mobile number (Kim - 0421 477 410, Rachel - 0432 700 996), or by sending them an email. Please include your name, address, a description of the issue, and photographic or video evidence of the issue with your message. Your property manager will endeavour to respond to your request as soon as possible.

Urgent Emergency Repairs

Emergency items are generally those that could cause injury to people or substantial damage to the property, and may include:

Water pipes have broken or burst.
Blocked or broken toilet (if a second toilet is not available).
Serious roof leak or gas leak.
Dangerous electrical fault, dangerous power point, loose live wire etc;
Flooding, rainwater inundation inside the property, or serious flood damage.
Serious storm, fire or impact damage (i.e. impact by a motor vehicle).
Failure or breakdown of the gas, electricity or water supply to the premises.
Failure or breakdown of an essential service or appliance on the premises for water or cooking.
Hot water service failure on a weekend, or long weekend (this would not be considered an after-hours emergency if this occurs on a weeknight).
Fault or damage that makes the premises unsafe or insecure.
Fault likely to injure a person, cause damage or extreme inconvenience.

Urgent emergency repairs during office hours should be reported to your property manager via their mobile number (Kim - 0421 477 410, Rachel - 0432 700 996) or if your property manager is unavailable, to the office by telephoning 8297 0008 as soon as possible.

If your emergency repair is after hours (after 6pm any day or on Public Holidays) please contact John Cullen on 0411 607 888, or if it's after 10:00pm please contact 0493 286 819.

In the event that you have made multiple attempts to contact us via all options but still cannot contact a staff member the following tradespeople can be contacted in relation to emergencies. You must document and provide proof of your attempts to contact us, and provide photographic and/or video evidence of the issue to demonstrate it is indeed an emergency requiring urgent action. If the issue is subsequently deemed by the tradesperson to not actually be an emergency repair, the additional costs incurred for out of hours/emergency attendance by a tradesperson will be invoiced to the tenant.

Emergency Plumber – Bevan Plumbing – 8376 1770 or 0411 860 389

The following emergency numbers are provided below should your situation require such assistance:

SA State Emergency Services (SASES) – 132 500 (Flood & Storm Emergencies)

Australian Gas Networks - 1800 427 532 – (‘Gas Leaks and Emergency’ service)

SA Power Networks – 13 13 66 (Faults & Emergencies)

SA Water – 1300 729 283

SA Police Emergency – 000 SA Police Assistance (for non-urgent assistance) – 131 444

Ambulance/Fire - 000

Smoke Alarms

South Australian tenants are not permitted to remove or relocate a smoke alarm in their rental property or do anything to interfere with the alarm’s warning sound. Also, at no time can the tenant remove the batteries unless they are replacing them.

It is best practice to notify the landlord or property manager as soon as practicable after becoming aware of the need for a smoke alarm to be repaired or replaced.

Tenants also must be aware that property managers/owners may need access to the property from time to time to meet their smoke alarm legislative obligations.

Should you believe for any reason the smoke alarm(s) installed are not working or the batteries are not functioning, please let us know immediately.

Air conditioners

Please, regularly clean any filters and intake vents to ensure there is no build-up of dirt and dust, and that the unit is able to draw in air effectively, not hindering performance, or in the worst-case scenario, causing the unit to breakdown resulting in costly repairs and/or replacement. Please also note that if an air conditioner breaks down due to filters and vents not being kept clean, costs to rectify the damage or even replace the unit might be charged to tenants.

Fireplaces

If the property you are renting has a fireplace, this cannot be used unless you have been given permission from us in writing. Sometimes these are ornamental, or the flue/chimney has been blocked up. Using them could cause a fire to occur.

Strict No Smoking Policy

All properties have a strict ‘no smoking inside’ policy. If tenants still choose to smoke inside the property they will be responsible for specialised cleaning and deodorising of the inside of the property to reduce and eliminate unpleasant smoke odours. This can easily run into the hundreds of dollars and is charged to the tenant.

Tenant Painting

Tenants are NOT to paint any part of the property themselves. It is a policy that any painting can only be carried out by experienced, professional painters with our written permission.

Fixtures and Fittings

If you wish to install or remove any fixtures or fittings, you must request this beforehand in writing and it must be approved by the owner.

Picture Hooks

If you wish to install any new picture hooks, please let us know in writing what type of hooks you wish to use. Please assess the type of walls that are in the property, and the type of picture hooks that are suitable. We will let you know in writing before you are permitted to install appropriate picture hooks.

Taps leaking

Please report any taps leaking either from a tap head or tap handles. This includes washing machine taps. Sometimes washing machine taps will leak only when connected to automatic washing machine hoses as the tap water pressure exposes leakage in the taps. Failure to notify a leak when you are aware of it will result in an excess water invoice you will need to pay, and can result in further substantial damage to the property.

Lawn Maintenance

Please ensure that lawns are regularly mowed and edged, keeping them neat and tidy. Should you wish to have someone regularly mow your lawn, let us know and we would be happy to recommend a service to you. This is at tenant cost. Weeding of gardens beds, inside lawns, paths, paving and other outside areas are the responsibility of the tenant. Trimming of bushes and shrubs in and around the garden are also the responsibility of the tenant.

Pool/Spa Cleaning

Pool/spa cleaning and maintenance, unless it is agreed that the landlord will be supplying a regular cleaning and maintenance service as per your tenancy agreement, this will be a tenant responsibility.

Please note that if regular cleaning does not occur by the tenant, high costs can be incurred to bring it back to its original clean state. If this occurs, this will be at tenant cost. It is also a tenant responsibility to ensure that the pool/spa is kept topped up with water, and must not empty the pool/spa without written approval from us.

Any damage to the pool & equipment from lack of cleaning/maintenance will be charged to the tenant. Supplying of pool treatment chemicals will be a tenant responsibility, at tenant cost.

Pool/Spa Fences and Gates

We must be notified immediately if fences and gates are not functioning correctly, and the gate fails to self-close promptly when opened. State pool/spa regulations must be up kept at all times.