Darwin Real Estate Agents - Darwin Raine & Horne

Paying Your Rent

Under the residential tenancies act it is the tenants responsibility to ensure rent is paid on-time and in advance at all times. If you are experiencing any problems with your rental payments you must speak to the property manager immediately.

You can pay your rent via EFT direct transfers or credit or debit card payments over the counter.

Rent Arrears

Raine & Horne has ZERO tolerance on rent arrears and have a very strict policy on the payment and collection of rent.

1 to 3 days in arrears SMS sent and /or emails reminders
3-7 days in arrears SMS/Email/Phone call
8-14 days in arrears SMS and phone call
15 days in arrears Notice to Remedy Breach for unpaid Rent (RT03)

On expiry of the Notice (RT03) if the breach for unpaid rent has not been remedied we will apply to NTCAT for vacant possession.

Routine Inspections

The property manager will conduct quarterly inspections as per the agreement with the owner. Tenants will receive at least seven days' notice via email, including the date and time.

Tenants must confirm the inspection and whether they’ll be present or allow staff access using the agency’s spare keys.

A follow-up email, call, or text will be sent before the inspection. Failure to respond will result in rescheduling until the inspection is completed.

Rent Reviews

Raine & Horne Darwin conducts rent reviews, typically before your Tenancy Agreement expires, based on market conditions. Rent cannot be increased during a fixed-term lease unless specified in the agreement. If an increase occurs, you will receive 60 days' written notice.

Lease Renewals

Before your lease expires, your Raine & Horne Darwin Property Manager will contact you about renewing the lease. If rent is paid on time, the property is well-maintained, and the landlord agrees, we will arrange a time to sign a new agreement.

Breaking Your Lease

Should you have a change of circumstances and need to vacate the property prior to lease expiry, please contact your Property Manager who can advise you of the process behind breaking lease and any fees and charges that may be applicable.

Changes of Tenants

Anyone vacating the property must give written notice to Raine & Horne Darwin. New tenants must complete a rental application and be approved before moving in. If tenants transfer during the tenancy, the outgoing tenant must arrange bond payment with the incoming tenant. Contact your Property Manager to ensure the correct forms are signed.

Sub-Letting

Subletting, assigning the tenancy, or allowing additional occupants requires written approval from Raine & Horne Darwin. A formal application must be submitted for approval.

Electricity

You are responsible for contacting Jacana Energy to arrange power connection and opening an electricity account in your name for the property. For any questions, call 1800 522 262 or visit j acanaenergy.com.au.

	Paying Your Rent Under the residential tenancies act it is the tenants responsibility to ensure rent is paid on-time and in advance at all times. If you are experiencing any problems with your rental payments you must speak to the property manager immediately. You can pay your rent via EFT direct transfers or credit or debit card payments over the counter.		Rent Arrears Raine & Horne has ZERO tolerance on rent arrears and have a very strict policy on the payment and collection of rent. 1 to 3 days in arrears SMS sent and /or emails reminders 3-7 days in arrears SMS/Email/Phone call 8-14 days in arrears SMS and phone call 15 days in arrears Notice to Remedy Breach for unpaid Rent (RT03) On expiry of the Notice (RT03) if the breach for unpaid rent has not been remedied we will apply to NTCAT for vacant possession.
	Routine Inspections The property manager will conduct quarterly inspections as per the agreement with the owner. Tenants will receive at least seven days' notice via email, including the date and time. Tenants must confirm the inspection and whether they’ll be present or allow staff access using the agency’s spare keys. A follow-up email, call, or text will be sent before the inspection. Failure to respond will result in rescheduling until the inspection is completed.
	Rent Reviews Raine & Horne Darwin conducts rent reviews, typically before your Tenancy Agreement expires, based on market conditions. Rent cannot be increased during a fixed-term lease unless specified in the agreement. If an increase occurs, you will receive 60 days' written notice.		Lease Renewals Before your lease expires, your Raine & Horne Darwin Property Manager will contact you about renewing the lease. If rent is paid on time, the property is well-maintained, and the landlord agrees, we will arrange a time to sign a new agreement.
	Breaking Your Lease Should you have a change of circumstances and need to vacate the property prior to lease expiry, please contact your Property Manager who can advise you of the process behind breaking lease and any fees and charges that may be applicable.		Changes of Tenants Anyone vacating the property must give written notice to Raine & Horne Darwin. New tenants must complete a rental application and be approved before moving in. If tenants transfer during the tenancy, the outgoing tenant must arrange bond payment with the incoming tenant. Contact your Property Manager to ensure the correct forms are signed.
			Sub-Letting Subletting, assigning the tenancy, or allowing additional occupants requires written approval from Raine & Horne Darwin. A formal application must be submitted for approval. Electricity You are responsible for contacting Jacana Energy to arrange power connection and opening an electricity account in your name for the property. For any questions, call 1800 522 262 or visit j acanaenergy.com.au.

During your Tenancy