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During your tenancy

During your Tenancy

Now that you’ve settled into your new home, there are a few things you should expect regarding your ongoing tenancy with Raine & Horne Coomera. This section contains the facts about common issues that may arise during your tenancy, and how you can deal with them when renting;

Paying Your Rent Paying your rent Under the Residential Tenancies and Rooming Accommodation Regulation 2009 and the Residential Tenancies and Rooming Accommodation Act 2008, you are required to pay your rent on time. If you do not pay your rent when it is due, you are in rent arrears. If you do not pay your rent, you put your tenancy with Raine & Horne Coomera at risk.

At Raine & Horne Coomera we receive rental and other payments through direct credit to our trust account, you can find the details in the Welcome email sent to you at the beginning of the tenancy.

Please ensure when making payments include your reference number to ensure we are able to identify your payment. You can find your reference number in the Welcome email, as well as on your General Tenancy Agreement.

Rent Arrears

You can expect the following from us, should your rent fall into arrears and you have not notified your Raine & Horne Coomera Property Manager;

· Day 2 – Reminder SMS sent

· Day 4 – Phone Call

· Day 8 – Reminder SMS sent, again Phone Call, Remedy Breach Notice sent allowing for the remedy to be rectified within 7 days

· Notice to Leave sent requiring tenants vacate within 7 days. Failure to vacate within 7 days requires application to QCAT for an urgent application for a Warrant of Possession that is actioned by Queensland Police.

On expiry of the Notice to Leave(Form 12) we will apply to QCAT for vacant possession. Raine & Horne Coomera would like to avoid the above process at all costs and therefore encourage tenants who are having difficulty paying rent to have regular discussions with their Raine & Horne Coomera Property Manager.

Routine Inspections

You will receive sufficient notice prior to the inspection taking place and your Property Manager will contact you to confirm the appointment. The main purpose of the inspection is to provide a report to the owner to ensure the property is being well maintained and also to check for any repairs and/or make any recommendations to the owner.

Photos – Please note that all routine inspections will include taking photos of the property, both internal and external.

Routine Inspection Guide – What we look out for at inspections

Inside the Property

· Walls/ light switches/doorways and doors are clean and undamaged

· The carpets are clean and stain free

· The windows and screens are clean and undamaged

· The kitchen area is clean and oven/stove top is free of burnt on food and carbon staining

· Shower, Bathroom and Toilet, Laundry and all tiling is clean and undamaged

Outside the Property ( if applicable )

· The lawns are freshly cut/edged and maintained

· Gardens tidy and presentable/weeds removed

· Rubbish/lawn clippings removed

· Oil Stains removed to carports, garages and driveway

Rent Reviews

Raine & Horne Coomera will conduct rent reviews, which usually occur prior to the expiry of your General Tenancy Agreement and are adjusted in accordance with market conditions. If you are on a fixed term tenancy your rent cannot be increased during the lease term unless an increase has been written into a lease.

Lease Renewals

Prior to the expiry of your initial lease, your Raine & Horne Coomera Property Manager will be in touch to discuss renewing the lease agreement for a further period of time. Provided that your rent has been paid on time, and the property has been kept clean and undamaged, and the owner is happy to continue your tenancy, we will issue you a new General Tenancy Aggreement to be signed via Annature.

Breaking your Lease

A “Lease Break” situation occurs when the tenants during the fixed term tenancy wish to vacate the property prior to the lease expiry date. Should you find yourself in this position you should notify your Raine & Horne Coomera Property Manager in writing immediately. Please refer to your Lease Agreement, which will explain what fees you as the tenant will be liable to pay as a result.

Changes of Tenants

Anyone vacating the property is required to provide Raine & Horne Coomera with written notice. Anyone looking to move into the property must complete a full rental application and this must be approved by our office prior to moving into the property. Should permission be granted for tenants to change/transfer during a tenancy agreement, the outgoing tenant must liaise and arrange with the incoming tenant to be paid their share of the bond lodged. Please ensure that you also then contact your Raine & Horne Coomera Property Manager so that we can arrange for the correct forms to be signed by all parties.

Pets

Unless approved upon application, pets of any kind are not permitted in the rental property, including guest pets. If a pet is found at your property you may be found in breach of your lease agreement and you will be required to provide a receipt of an internal and external flea treatment by a pest controller. Should you consider getting a pet, written permission must be given before obtaining the pet.

Sub-Letting

Subletting is not permitted without written approval from us. This includes signing the tenancy over to a third party, or allowing other occupants to move in without Raine & Horne Coomera permission. Permission involves a formal application being completed and submitted by the prospective tenant/occupant.

Water Charges

If you are in a property that is individually metered and is water efficient, you will liable to pay for all water usage used during the time of your tenancy. This will be charged to you with evidence stating how much water you have used and the cost per kilolitre. This can be paid to Raine & Horne Coomera by direct deposit into our trust account using your reference number and putting ‘W’ before the reference number, so this is not credited to your ledger as a rental payment. Please refer to your General Tenancy Agreement to determine if you will be liable to pay for water consumption.

Smoke Alarms Smoke Alarms are put in place for the safety of the occupiers and the property, and must be working at all times. Do not under any circumstances remove smoke alarms or remove the batteries out of smoke alarms in your rental property. If you think there is a problem with your smoke alarm, please notify your Property Manager at Raine & Horne Coomera immediately.

Misplaced or Lost Key

If you have misplaced your keys during business hours, you may come to our office and borrow our office set, upon proof of identity. There is no guarantee we will have a full set of keys for each property so we suggest you call the office first. If you have misplaced your keys after hours, you may call a locksmith to assist you back into the property at your cost.

Noise/Disruption

It is important to note that the utmost care must be taken to ensure that you do not disturb your neighbours with noise. Loud music, parties or otherwise can disrupt a neighbours right to peace and quiet within their residence. This also includes your obligation to ensure that your visitors are not disrupting neighbours when walking from your premises to their parked vehicles. A breach may be issued by your Raine & Horne Coomera Property Manager which can lead to the termination of your tenancy if formal complaints are made.